Questions about our new Shelter Challenge? We've tried to anticipate the most common questions here and will be expanding this page as we receive feedback.Voting and Sharing FAQs
There may be a number of reasons why you can't vote!
First, check the dates on the Rules page of the Shelter Challenge. Is there a contest going on right now? If there is not an active Shelter Challenge going on right now, there will not be a vote button.
If you have confirmed that there is a current contest going on by looking at the Rules page, the next thing to check is: are you voting anonymously? If you or someone sharing your computer or network has already voted today, you may not be able to vote anonymously. (In some cases, it could be someone voting via your network at work or at the library.) The anonymous vote limitations are just one of our many measures to prevent cheating - which people write in about with concerns on a regular basis. To avoid this, create an account of your own. Your personal account will never be blocked from adding one vote per day (from 12:01 AM PT to 11:59 PM PT during an active voting period).
Have you tried all that and still don't see the vote button? Sometimes, your browser can "cache" information for hours, days, or even longer. Try clearing your browser cache and history. Then shut down your browser (give it enough time to shut down all the way), start it up, and try again.
If none of these measures work, then it's time to contact us, at firstname.lastname@example.org. We ask that you take a careful look at the above before doing so, however. We will try but cannot respond to every single email that comes in.
Due to the sheer volume of emails, we are not able to respond to every one. Priority is given to emails coming from rescue groups and shelters who want to register or who are currently participating. If you are an official representative of an organization, please identify yourself and your group in your email for a faster answer.
We also try to respond to new emails asking a question* that is not answered in the FAQ or rules. Emails sent to other addresses may not make it through due to our spam filters. Putting multiple addresses in the "To:" part of your email can add to that problem. All emails concerning a shelter's or rescue group's registration or participation in the Challenge must include at minimum the organization's name and physical address. Emails without that information will be discarded if Shelter Challenge team cannot determine the name of the organization.
We cannot answer any questions about "my group" or "that group" without the proper name and location of the organization - imagine someone you've just met asking you, "What do you think of my baseball team?" You wouldn't be able to give a good answer without knowing the name of the team, the league, and the city. We're in the same boat!
*If you send us your opinion about something, we will log it but we may not answer it given the volume of email received. If you send the same email more than once, only one will receive an answer. Emails containing abusive language or threats directed at other participants or administrators of the Shelter Challenge may be deleted without response. If the same email is sent daily with abusive language, it will be deleted unread.